Terms of business and privacy policy

Effective from 4 August 2026 · Version 1.1

This document governs the working relationship between the client and the provider, LUMORELLE, Maruša Vrečar s.p. (the “provider”), and explains which personal data I collect, why, how long I keep it and what rights you have. It is written to be understood without a lawyer.

1. Provider details

Referred to below as the “provider” or “contractor”. The client is the legal or natural person who orders a service.

2. Scope

These terms apply to all of the provider’s services: deploying AI agents, automating business processes, data analysis, website development, optimising visibility in search engines and AI search engines, paid audits and monthly packages.

They also apply to use of the website marusavrecar.si, including the contact form, the AI assistant and the free tools on the blog.

Where an individual written quote or contract differs from these terms, the quote or contract prevails.

3. Quotes and formation of contract

• Prices published on the website and in the price list are indicative and do not constitute a binding offer.
• Only a written quote sent by email is binding; it states the scope of work, the price, the deadline and a list of what is not included.
• The contract is formed when the client confirms the quote in writing (a reply by email is sufficient).
• A quote is valid for 30 days from its date unless stated otherwise.
• Work not listed in the quote is charged separately, subject to prior written agreement.

4. Prices and payment terms

• All prices on the website are stated excluding VAT.
• For projects above €990, a 50% deposit is normally invoiced on confirmation of the quote, with the balance due at handover.
• The payment term is 8 days from the invoice date unless otherwise agreed in the quote.
• Late payment may incur statutory default interest, and work may be suspended until payment is settled.
• Monthly packages are invoiced in advance, on the first day of the billing period.
• Third-party costs (domain, hosting, paid APIs, licences, advertising budget) are not included in the price unless the quote expressly states otherwise. The client pays these directly to the service provider, or they are re-invoiced at actual cost.

5. Deadlines and client cooperation

The deadline in the quote starts running once all three conditions are met: the quote is confirmed, the deposit is paid (where agreed) and all client materials have been received — content, access credentials, data, logos.

If the client does not supply materials or feedback within the agreed time, the deadline is extended by the same number of days. If the project remains on hold for more than 30 days, the contractor may invoice the work completed and close the project.

The price includes one round of revisions after the draft is delivered, unless the quote states otherwise. Further revisions are charged at the hourly rate stated in the quote.

6. Paid audits

For the process audit (€290 excluding VAT):

• The audit ends with a deliverable — a written report or a prototype — not merely a conversation.
• The client keeps the report whether or not they proceed with further work.
• If the client confirms a project quote within 30 days of receiving the report, the audit fee is deducted in full from the project price.
• If the audit shows that automation does not make sense, the contractor says so plainly. That is not a defect in performance and is not grounds for a refund.

7. Monthly packages

• The initial term is 3 months. After that the package continues for an indefinite period.
• After the initial term either party may terminate with one month’s notice, in writing by email. Termination takes effect on the last day of the following calendar month.
• Unused hours from a monthly package do not carry over to the next month.
• A monthly package is not a condition for the delivered system to keep working.

8. Handover, ownership and copyright

• Upon payment in full, the client acquires the exclusive right to use the delivered system, code, copy and visual materials for their own business purposes, with no time or territorial limit.
• At handover the client receives access credentials, code and documentation.
• The contractor retains the right to reuse general methods, processes and software components that are not specific to the client on other projects.
• The contractor may list the project in her portfolio and use it in promotion, unless the client prohibits this in writing.
• Until payment in full, all rights remain with the contractor.
• The client warrants that they hold the rights to any materials they supply (copy, photographs, logos, databases) and accepts liability for any infringement of third-party rights.

9. Limitations of artificial intelligence

The client acknowledges that solutions built on large language models operate probabilistically and may give an incorrect or incomplete answer. This is a property of the technology, not a defect in performance.

• Agents are configured to answer from the client’s own data and to hand the conversation to a human when uncertain.
• For the first month after launch, conversations are reviewed jointly and the system is tuned further.
• The contractor does not warrant any specific business outcome: number of enquiries, revenue, search ranking or appearance in AI search answers. She warrants the agreed scope of delivery.
• The client is responsible for reviewing AI-generated content before publication.
• Performance depends on third-party providers (e.g. AI model providers, hosting, messaging platforms). The contractor is not liable for their outages, price changes or changes to their terms of use.

10. Warranty and liability

• The contractor warrants her own defects in performance for 30 days from handover and remedies them at no extra charge.
• The warranty does not cover faults arising from changes made by the client or third parties, changes to third-party services, or improper use.
• The contractor’s liability is limited to the amount paid for the specific project, or to the value of three monthly instalments in the case of monthly packages.
• The contractor is not liable for indirect damage, lost profit or loss of data occurring at the client or at a third-party provider.
• The client is responsible for backing up their own data, unless backups are expressly part of the agreed service.

11. Confidentiality

The contractor treats the client’s data, documents and business information as confidential and does not disclose them to third parties, other than to subcontractors and processors necessary for delivery, and where required by law. Confidentiality continues after the engagement ends.

12. Privacy policy

The data controller is LUMORELLE, Maruša Vrečar s.p., contact: info@marusavrecar.si. I process personal data in accordance with the General Data Protection Regulation (GDPR) and the Slovenian Personal Data Protection Act (ZVOP-2).

12.1 What I collect and why

The free calculators and collections on the blog run entirely in your browser. The numbers you enter are not sent anywhere and are not stored.

12.2 Who I share data with

I do not sell data and do not share it for advertising purposes. To deliver my services I work with the following types of processors:

• Hosting provider — website and email hosting, servers in the EU.
• AI model provider (Anthropic) — processing of messages you type into the AI assistant on the site. Messages are not used to train models.
• Accounting firm — invoice processing.

Where processing takes place outside the European Economic Area, it is carried out on the basis of the European Commission’s standard contractual clauses.

12.3 Your rights

At any time you may request access to your data, its rectification, erasure, restriction of processing, portability, or object to processing based on legitimate interest. Where processing is based on consent, you may withdraw it at any time; this does not affect the lawfulness of processing before withdrawal.

Send your request to info@marusavrecar.si. I reply within one month.

If you believe your rights have been infringed, you may lodge a complaint with the controller’s supervisory authority, the Information Commissioner of the Republic of Slovenia, Dunajska cesta 22, 1000 Ljubljana, ip-rs.si. You may also complain to the supervisory authority in your own country of residence.

12.4 Automated decision-making

I do not carry out automated decision-making or profiling based on your data that would have legal or similarly significant effects on you.

13. Cookies

On your visit, the site uses only strictly necessary cookies and browser local storage required for it to work: remembering your cookie choice and a technical session. No consent is required for these.

I currently use no analytics or advertising cookies. If I introduce them in future, they will be loaded only after your consent via the banner on the site, and this document will be updated.

You can change your consent at any time by clearing this site’s data in your browser; the banner will appear again on your next visit.

14. Complaints and dispute resolution

Send complaints to info@marusavrecar.si with a description of the problem. I reply within 8 working days.

Any disputes are resolved amicably. Failing that, the competent court in the Republic of Slovenia has jurisdiction, and the law of the Republic of Slovenia applies. This does not affect any consumer rights arising from the mandatory law of the consumer’s country of habitual residence.

Consumers: the contractor does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve consumer disputes. This does not affect consumer rights under applicable law.

15. Final provisions

• These terms are published at marusavrecar.si/en/pogoji.html and apply from the date stated at the top.
• The contractor may amend these terms. For engagements already agreed, the version in force when the quote was confirmed applies.
• If any provision proves invalid, the remainder stays in force.
• For questions about these terms, write to info@marusavrecar.si.